Purchased items normally ship out within three to five business days. We determine the most efficient shipping carrier for your order. The carriers that may be used are: USPS, UPS and FedEx.
If you wish to cancel an order, you will need to either email us, or call us at 412-747-4938. We will do our best to stop your order from shipping to the provided shipping address. Any order that is cancelled after it leaves our facility before we can stop it will be considered a return, please see below for our return policy.
For any item(s) you wish to return, please email or call us within 14 days of receipt of the product to notify us of your wish to return/exchange the product and the reasoning why. The item(s) must be returned at the customers expense, and must be unopened and undamaged for a credit (less shipping & handling) to be issued. An email must be sent to: email@example.com stating your full name, order number and ship to address as well as what is being returned. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise. Any and all shipping costs cannot be refunded. We recommend that you pack the item(s) carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. All packages being returned must have Delivery Confirmation, or we cannot guarantee that your item(s) will be credited. After 14 days past your receipt of shipment, no returns are accepted, ALL SALES WILL BE FINAL. Please be sure to include original packing slip in return package and ship to:
Steel City Nutra, LLC.
Attn: Returns Department
181 Montour Run Road, Coraopolis, PA 15108
Once we receive the item(s) we will check the return shipment for accuracy and then proceed with issuing the credit minus the original shipping cost. After 30 days of making the return claim, if the product has not yet been received from the customer, the credit will be void and all sales will be final. Products returned to us without prior customer notification will not be refunded.